Shipping policy

Complimentary Worldwide Shipping

Alexandra Fuks offers complimentary worldwide shipping on all orders. No shipping fee is charged to the customer.

All pieces are individually made to order and are carefully prepared and packaged before shipment.

Production Time

All Alexandra Fuks corsets and corsages are handcrafted individually after an order has been placed.

Our estimated production time is generally 4–6 weeks from the date on which we have received the order and all information required for production, including the customer's measurements where applicable.

Please note that production time and shipping time are separate. Shipping time begins once your piece has been completed and dispatched.

As every piece is individually handcrafted, occasional production delays may occur. If a significant delay affects your order, we will contact you as soon as reasonably possible.

Worldwide Delivery

We ship worldwide.

Once your order has been completed and dispatched, you will receive a shipping confirmation by email. Where available, tracking information will also be provided.

Delivery times vary depending on the destination, shipping provider and possible customs processing.

Estimated delivery times are not guaranteed and may be affected by circumstances outside our control, including customs procedures, carrier delays, public holidays or other disruptions.

Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, processing fees or other charges imposed by the destination country.

Unless expressly stated otherwise, these charges are not included in the product price and are not covered by our complimentary worldwide shipping.

Any applicable customs duties, import taxes or other destination-specific charges are the responsibility of the customer.

We recommend checking the applicable import regulations and charges in your country before placing an order.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your delivery information, please contact us as soon as possible at Contact@alexandra-fuks.de.

Once an order has been dispatched, we cannot guarantee that the delivery address can still be changed.

Lost or Damaged Shipments

If your order arrives visibly damaged, or if you believe that your shipment has been lost in transit, please contact us as soon as possible at Contact@alexandra-fuks.de and provide your order number and relevant information.

For damaged deliveries, please retain the packaging and, where possible, provide photographs of the package and the damage so that we can investigate the matter with the shipping provider.

Your statutory rights remain unaffected.